If it’s your first pair of hearing aids or you have been wearing them for years caring and maintaining your hearing aids can be tricky! So how can you tell if your hearing aid is working properly and if you can troubleshoot them from home? Below are some common issues you may encounter. Learn how to troubleshoot your hearing aids and how to correct them!



  • If your hearing aid sounds “dead” or not producing any amplification a good first place to start is by checking your batteries!
  • If you have physical batteries you can check their battery life with a hearing aid battery tester. This can give you an idea if you need to change them based on the life of the battery. 
  • If you do not have a battery tester you can change your batteries and see if that fixes your problem.
  • Is your hearing aid rechargeable? Place them onto the charger and see if they need a charge. You can also reset the charger if it isn’t giving you the correct lighting patterns.



  • Depending on your hearing aid, the wiring/ tubing may be different.
  • Some hearing aids have a wire receiver connected to the dome and hearing aid. If this receiver is twisted in the wrong way you may need to head to a hearing care professional to get it replaced.
  • In hearing aids that have hollow tubing attached to a hearing aid and mold/dome, there is more you can troubleshoot. 
  • If the hollow tube is hard and not flexible it may need to be replaced by your hearing care professional.
  • If the hollow tube appears to have earwax inside you can take a tool in your hearing aid care kit that looks like a pipe cleaner and gently feed it through after removing the tube from the hearing aid to remove the earwax. 



  • When your hearing aids are placed into your ears snug and people around you are noticing a “whistling” noise coming from your device it may be feedback. 
  • To correct feedback you may have to adjust your device in your ears. 
  • If the feedback is still occurring it could be because you need different domes or adjustments to the software of your device.
  • Head to your local hearing care professional to correct feedback! 


Cerumen (Earwax)

  • While cleaning your hearing aids doesn’t need to be performed often if you notice your hearing aid sounds “soft” or “dead” it may be a good idea to check your device for earwax.
  • Common places to clean would be the dome of your hearing aid, the hollow tube depending on your device, and the microphones on your hearing aid. 
  • To clean a dome you can pop it off the end of your aid and actually gently clean it with soap and water. Be careful to not get your hearing aid wet when placing the dome back on or by accidentally washing the hearing aid itself. 
  • The microphones on your hearing aid itself are extremely sensitive. The best way to clean those is to gently brush across them with a tool from your hearing aid care kit. 
  • Any earwax in the hollow tube or ear mold can be cleaned with a pipe cleaner tool from your hearing aid care kit after detaching it from the hearing aid itself. 


If you are still having challenges with your hearing aids head to your local hearing care professional to get them professionally checked out!